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We're there to help you
We have written this data protection declaration (version 10/31/2020) in order to explain to you in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 what information we collect, how we use data and what choices you have as a visitor to this website have.
When you visit websites today, certain information is automatically created and stored, including on this website. If you visit our website as you are right now, our web server (computer on which this website is stored) automatically saves data such as:
• the address (URL) of the accessed website
• Browser and browser version
• the operating system used
• the address (URL) of the previously visited page (referrer URL)
• the hostname and IP address of the device being accessed from
• Date and time
in files (web server log files). As a rule, web server log files are stored for two weeks and then automatically deleted. We do not pass on this data, but cannot rule out that this data will be viewed in the event of illegal behavior.
Personal data that you transmit to us electronically on this website, such as name, email address, postal address, telephone number or other personal information as part of the transmission of a form, will be stored by us together with the time and the IP address is only used for the specified purpose, kept safe and not passed on to third parties.
We therefore only use your personal data to communicate with those visitors who expressly request contact and to process the products offered on this website. We do not pass on your personal data without your consent, but we cannot rule out that this data will be viewed in the event of illegal behavior.
If you send us personal data by email - i.e. outside of this website - we cannot guarantee a secure transmission and the protection of your data. We recommend that you never send confidential data unencrypted by email.
According to the provisions of the GDPR and the Austrian Data Protection Act (DSG), you have the following rights:
• Right to rectification (Article 16 GDPR)
• Right to erasure ("right to be forgotten") (Article 17 GDPR)
• Right to restriction of processing (Article 18 GDPR)
• Right to notification - obligation to notify in connection with the correction or deletion of personal data or the restriction of processing (Article 19 GDPR)
• Right to data portability (Article 20 GDPR)
• Right to object (Article 21 GDPR)
• Right not to be subject to a decision based solely on automated processing, including profiling (Article 22 GDPR)
If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority, which is the data protection authority in Austria, whose website you can find under https://www.dsb.gv.at/.(https://www.dsb.gv.at/)
In the following data protection declaration, we inform you whether and how we evaluate data from your visit to this website. The evaluation of the collected data is usually anonymous and we cannot draw any conclusions about your person from your behavior on this website.
We use https to transmit data tap-proof on the Internet (data protection through technology design Article 25 paragraph 1 GDPR). By using TLS (Transport Layer Security), an encryption protocol for secure data transmission on the Internet, we can ensure the protection of confidential data.
You can recognize the use of this protection for data transmission by the small lock symbol in the top left corner of the browser and the use of the https scheme (instead of http) as part of our Internet address.
On our website we use the analysis tracking tool Google Analytics (GA) from the American company Google Inc. For Europe, the company is Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) for all Google services responsible. Google Analytics collects data about your actions on our website.
For example, if you click on a link, this action is stored in a cookie and sent to Google Analytics. The reports we receive from Google Analytics allow us to better tailor our website and service to your needs. In the following we will go into more detail about the tracking tool and, above all, inform you about which data is stored and how you can prevent this.
Google Analytics is a tracking tool used to analyze traffic on our website. In order for Google Analytics to work, a tracking code is built into the code of our website. When you visit our website, this code records various actions that you take on our website. As soon as you leave our website, this data is sent to the Google Analytics servers and stored there.
Google processes the data and we receive reports on your user behavior. These reports may include:
• Target group reports: We use target group reports to get to know our users better and know more precisely who is interested in our service.
• Ad reports: Ad reports help us analyze and improve our online advertising.
• Acquisition Reports: Acquisition reports provide us with helpful information on how to attract more people to our service.
• Behavior Reports: Here we learn how you interact with our website. We can understand which path you take on our site and which links you click on.
• Conversion reports: A conversion is a process in which you perform a desired action based on a marketing message. For example, when you go from being a mere website visitor to a buyer or newsletter subscriber. These reports allow us to learn more about how our marketing efforts are resonating with you. This is how we want to increase our conversion rate.
• Real-time reports: Here we always know immediately what is happening on our website.
Our goal with this website is clear: we want to offer you the best possible service. The statistics and data from Google Analytics help us to achieve this goal. The statistically evaluated data give us a clear picture of the strengths and weaknesses of our website. On the one hand, we can optimize our site so that interested people can find it more easily on Google. On the other hand, the data helps us to better understand you as a visitor.
We therefore know exactly what we need to improve on our website in order to offer you the best possible service. The data also helps us to carry out our advertising and marketing measures more individually and cost-effectively. After all, it only makes sense to show our products and services to people who care.
Google Analytics uses a tracking code to create a random, unique ID associated with your browser cookie. This is how Google Analytics recognizes you as a new user. The next time you visit our site, you will be recognized as a "returning" user. All collected data is stored together with this user ID. This is how it is possible to evaluate pseudonymous user profiles.
Tags like cookies and app instance IDs are used to measure your interactions on our website. Interactions are any type of action you take on our website. If you also use other Google systems (e.g. a Google account), data generated via Google Analytics can be linked to third-party cookies. Google does not pass on Google Analytics data unless we as the website operator authorize this. There may be exceptions if required by law.
Here (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage)you can find out which cookies are used by Google Analytics.
Google has distributed its servers all over the world. Most of the servers are located in the United States and as a result your data will mostly be stored on US servers. You can read more about it here (https://www.google.com/about/datacenters/inside/locations/?hl=de)where the Google data centers are located.
Your data is distributed across different physical media. This has the advantage that the data can be called up more quickly and is better protected against manipulation. Every Google data center has emergency programs for your data. If, for example, Google's hardware fails or natural disasters bring servers down, the risk of a service interruption at Google remains low.
Google Analytics has a standard retention period of 26 months for your user data. Then your user data will be deleted. However, we have the option of choosing the retention period for user data ourselves. We have five variants available for this:
• Deletion after 14 months
• Deletion after 26 months
• Deletion after 38 months
• Deletion after 50 months
• No automatic deletion
Once a month, when the specified period has expired, the data will be deleted. This retention period applies to your data associated with cookies, user recognition and advertising IDs (e.g. cookies from the DoubleClick domain). Report results are based on aggregated data and are stored independently of user data. Aggregated data is a merging of individual data into a larger unit.
Under European Union data protection law, you have the right to access, update, delete or restrict your data. With the help of the browser add-on for deactivating Google Analytics JavaScript (ga.js, analytics.js, dc.js) you prevent Google Analytics from using your data. Please note that this add-on only disables data collection by Google Analytics.
If you sign up for our newsletter by registering as a member, you are submitting the above personal data and giving us the right to contact you by email. We use the data stored when registering for the newsletter exclusively for our newsletter and do not pass it on.
If you unsubscribe from the newsletter - you will find the link for this at the bottom of every newsletter - then we will delete all data that was saved when you registered for the newsletter.
Our website uses HTTP cookies to store user-specific data. Below we explain what cookies are and why they are used so that you can better understand the privacy policy.
Whenever you surf the Internet, you use a browser. Well-known browsers include Chrome, Safari, Firefox, Internet Explorer and Microsoft Edge. Most websites store small text files in your browser. These files are called cookies.
One thing cannot be denied: Cookies are really useful little helpers. Almost all websites use cookies. More precisely, they are HTTP cookies, as there are other cookies for other areas of application. HTTP cookies are small files that are stored on your computer by our website. These cookie files are automatically stored in the cookie folder, which is basically the "brain" of your browser. A cookie consists of a name and a value. When defining a cookie, one or more attributes must also be specified.
Cookies store certain user data from you, such as your browser language or personal page settings. When you visit our site again, your browser sends the "user-related" information back to our site. Thanks to the cookies, our website knows who you are and offers you the settings you are used to. In some browsers, each cookie has its own file, in others, such as Firefox, all cookies are stored in a single file.
There are both first-party cookies and third-party cookies. First-party cookies are created directly by our site, third-party cookies are created by partner websites (e.g. Google Analytics). Each cookie must be evaluated individually, since each cookie stores different data. The expiry time of a cookie also varies from a few minutes to a few years. Cookies are not software programs and do not contain viruses, Trojans or other "pests". Cookies also cannot access information on your PC.
You decide for yourself how and whether you want to use cookies. Regardless of which service or website the cookies come from, you always have the option of deleting, deactivating or only partially allowing cookies. For example, you can block third-party cookies but allow all other cookies.
If you want to know which cookies have been stored in your browser, if you want to change or delete cookie settings, you can do this in your browser settings.
The data transmitted by you to make use of our range of goods and/or services will be processed by us for the purpose of contract processing and are necessary in this respect. Contract conclusion and contract execution are not possible without providing your data.
The legal basis for processing is Art. 6 (1) (b) GDPR.
We will delete the data upon completion of the contract. As part of the contract processing, we pass on your data to the transport company commissioned with the delivery of the goods, insofar as the transfer is necessary for the delivery of the goods or for payment purposes. The legal basis for the transfer of the data is then Art. 6 Para. 1 lit. b) GDPR.
YOU STILL HAVE AN OPEN QUESTION?
Send us a message via the contact form or on Instagram or Facebook. You can reach us from Monday to Sunday from 9.30am to 6.00pm.
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